Your Rights As A Passenger: Handling Flight Cancellations


Flight cancellations can be a frustrating and stressful experience for any traveler. Whether you’re traveling for pleasure or business, having your plans disrupted can cause great inconvenience and uncertainty. However, it is important to know that as a passenger, you have certain rights that can protect you in case of flight cancellations. In this blog, we will be discussing your rights as a passenger in this situation, using JetBlue as a case study for understanding how these rights apply in practice.

Understanding your rights as a passenger

The Airline Passenger Bill of Rights, implemented by the US Department of Transportation, outlines a series of rights afforded to airline passengers. These rights cover a variety of situations, including flight cancellations. Specifically, in case of flight cancellations, passengers are entitled to:

  • A refund or rebooking option: Airlines are required to offer passengers a refund or an option to rebook on the next available flight at no additional cost if their flight is cancelled
  • Notification of cancellation: Airlines must inform passengers of their flight cancellation as soon as possible and provide the reason for the cancellation
  • Assistance with alternative arrangements: Airlines must provide reasonable assistance to passengers in finding alternative arrangements, such as booking a different flight or arranging accommodation if necessary
  • Compensation for delayed or cancelled flights: If your flight is cancelled or delayed, you might be eligible for compensation in addition to your right to a refund or rebooking option. The amount of compensation you can receive varies based on factors such as the length of the delay & the distance of the flight. The compensation can range from a few hundred to several thousand dollars, so it is important to know your rights and seek compensation if you are entitled to it
  • Rights for passengers with disabilities or special needs: Passengers with disabilities or special needs are entitled to additional rights and accommodations, including assistance with boarding and deplaning, accessible seating, and accommodations for service animals. It is important to notify the airline of any special needs in advance to ensure that appropriate accommodations are made

JetBlue cancellation policy

JetBlue, a popular low-cost carrier in the US, has its own cancellation policy that applies to passengers who have booked flights with the airline. According to JetBlue cancellation policy, if your flight is cancelled, you will be offered a rebooking option or a full refund, depending on your preference. If you choose to rebook, JetBlue will do its best to accommodate you on the next available flight or a flight that is convenient for you. Additionally, JetBlue will provide reasonable assistance in finding alternative travel arrangements if necessary.

What to do if JetBlue cancels your flight?

If your JetBlue flight is cancelled, there are various steps you can take to ensure that your rights as a passenger are protected. Firstly, make sure to stay informed by checking the status of your flight regularly and contacting JetBlue customer service for updates. If JetBlue cancels your flight, you can request for a refund or rebooking option through JetBlue’s website or by calling customer service. Be sure to provide all relevant information, such as your booking confirmation number and the reason for your cancellation. If you choose to rebook, make sure to check the availability of alternative flights and select an option that works best for you. Finally, be aware that you may be entitled to additional compensation, such as a meal voucher or hotel accommodation, depending on the circumstances of your cancellation.


In conclusion, dealing with flight cancellations can be a frustrating and inconvenient experience, but it is important to know your rights as a passenger and assert them when necessary. By understanding the Airline Passenger Bill of Rights, JetBlue’s cancellation policy, and JetBlue Flight change policy, you can take steps to protect yourself and seek compensation in case of a cancelled JetBlue flight. Remember to stay informed, be proactive, and assert your rights to ensure a smoother travel experience. While it is never ideal to have your travel plans disrupted, being prepared and knowledgeable can make all the difference. Don’t let a cancelled flight ruin your trip – take charge of the situation and make the most of the resources available to you as a passenger.

Final thoughts

In addition to knowing your rights in case of a cancelled flight, it is always a good idea to plan ahead and prepare for unexpected travel disruptions. This can include purchasing travel insurance, booking flexible tickets, and keeping a backup plan in case of unforeseen circumstances. By taking these steps, you can minimize the impact of travel disruptions and ensure a smoother journey. Remember, while it is ultimately up to the airlines to ensure a safe and timely travel experience, you as a passenger have the power to assert your rights and make the most of your travel experience.


Emma Lewis: Emma, a digital nomad and world explorer, shares her travel experiences, tips for budget travel, and guides to various destinations. Her blog offers a unique perspective on experiencing the world.